Lead end-to-end taxi operations for the Makkah region, ensuring smooth daily operations and service excellence.
Drive fleet utilization, driver productivity, ride completion, and revenue performance to achieve business targets.
Manage large-scale driver and fleet operations, ensuring maximum vehicle availability and operational efficiency.
Monitor key operational KPIs including fleet utilization, driver availability, cancellations, trip completion, customer satisfaction, and cost optimization.
Develop and implement operational strategies to improve profitability, efficiency, and overall business performance.
Ensure compliance with Saudi Transport General Authority (TGA), traffic regulations, municipality requirements, and all statutory guidelines.
Lead accident management, vehicle maintenance coordination, compliance audits, and operational risk mitigation.
Partner with HR to support driver recruitment, onboarding, retention, training, and performance management.
Collaborate with Product, Technology, Commercial, Customer Experience, and Finance teams to improve operational processes and customer experience.
Drive continuous process improvement initiatives through automation, data analysis, and operational excellence projects.
Prepare operational dashboards, MIS reports, and performance reviews for senior leadership.
Manage budgets, control operational costs, and identify opportunities for productivity and revenue enhancement.
Build, mentor, and lead high-performing operations teams while fostering a culture of accountability, safety, and customer focus.
Act as the primary point of contact with government authorities, regulatory bodies, fleet partners, and external stakeholders on operational matters.