Location: Pyramids Heights/ Heliopolis
Reports to: Manager, IT Support
Purpose: Responsible for maintaining a smooth operation of all IT related devices & systems in the university by providing all initial technical support to Faculty, Students & Staff and troubleshooting technical issues through designated personnel.
Principal Accountabilities:
- Technically prepares, and installs all newly acquired computers, Printers/photocopiers, internet routers and servers.
- Keeps track and handles the inventory of all IT related hardware in addition to reporting it on regular basis or as required.
- Ensures maintenance of all IT related systems in terms of software and hardware.
- Responds to all employees software and hardware inquiries resolving related problems.
- Checks on servers, internet routers and access points on daily basis to ensure proper operation.
- Acts as the contacts person and as a liaison between Faculty, Students & Staff and the designated personnel for technical issues, regarding networks, enterprise applications or other systems.
- Attends to any additional tasks requested by Direct Supervisor.
Minimum education requirement: BA in any relevant fieldExperience: 1-4 years of experience in Help Desk & IT SupportSkills: Very Good communication skills Very Good proficiency of English LanguageVery Good Customer Service skillsVery Good troubleshooting & Problem Solving Skills