Role Description
This is a full-time on-site role as a Receptionist at Alarabia Group in 10th of Ramadan, Cairo- Ismailia Desert Road, Egypt. The Receptionist will be responsible for phone etiquette, receptionist duties, clerical tasks, communication, and customer service and facility operations.
Job duties
- Promptly, accurately, professionally, and courteously receives all telephone calls and visitors reaching our office.
- Promptly, accurately, professionally and courteously assesses all the received calls/inquiries and directs and/or records and relays messages.
- Cordially welcomes visitors and directs them to relevant offices.
- Maintains knowledge of current regulations and services frequently used by the organization.
- Prepares and processes outgoing mail to ensure accurate coding, sorting, addressing.
- Maintains proper record of documents received and delivered.
- Maintains confidentiality of organization’s fiscal and personnel related information.
- Performs routine tasks necessary for the presentation of a professional office as observed by the company.
- As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of service logs and data entry.
- Exhibits genuine concern for colleagues and always conducts oneself appropriately and professionally.
- Develops and maintains comprehensive knowledge of administration resources; maintains stock of office stationery, and keeps track of supplies.
- Responsible for applying safety and hygiene precautionary measures and maintain a healthy work/reception environment.
- Responsible for lost and found services.
- Assists in other duties as needed and directed.
QualificationsBachelor Degree and/or relevant professional certificationGood solid experience within facilities management and Front Desk Operations. Evidence of working in a flexible changing business environmentPhone etiquette and receptionist duties.Clerical skills and attention to detailExcellent verbal and written communication skillsStrong customer service orientationProfessional and friendly attitude. Ability to multi-task and prioritize.Proficiency in Microsoft Office SuitePrevious experience as a receptionist or in a similar role is preferred.