About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact. Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action, helping people triumph over adversity and build stronger communities now, and for the future.
Mercy Corps has worked in Jordan since 2003 to implement a variety of programs funded by global public institutions, as well as private donors to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. Mercy Corps’ current portfolio in Jordan focuses on three domains: resilient individuals, strong communities and governance, and environmentally sustainable and inclusive economic growth. Mercy Corps integrates crosscutting themes of youth, gender equality and empowerment, governance, natural resource management and technology.
The Program / Department / Team
USAID Informal Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that aims to support Jordan's home-based businesses (HBBs) and Micro and Small Enterprises (MSEs) to grow, transform, and become resilient to future shocks. HBBs and MSEs are essential drivers of employment and economic stability in Jordan. Micro and small enterprises represent 98 percent of all businesses in Jordan and compose half of the country’s private sector employment. Therefore, the Iqlaa approach places formal and informal Jordanian HBBs and MSEs on a path to recovery, stabilization, and growth, focusing on four critical sectors: agriculture, tourism, manufacturing, and services, with special attention to technology development and implementation.
Iqlaa works to implement best practices in crisis response, enterprise strengthening, inclusive job creation, and financial sector development within a market-systems development (MSD) framework and leveraging innovative behavioral change methodologies to facilitate long-term, sustainable changes in the behaviors or stakeholders and beneficiaries that align better with the current needs of Jordan’s MSEs. Iqlaa will offer bundled support through technical assistance and grants. The program will work with market sector actors to offer five main grants: formalization, start-up funding, business Growth, innovation & Scale, and technology Integration.
General Position Summary
The Program Quality and Learning (PQL) intern will support the Program Quality and Learning (PQL) activities, such as but not limited to preparing for learning activities, developing agendas and TORs, developing learning product visualizations, and assisting with report writing data. This position requires strong writing skills, research skills, proficiency in data visualization and infographic creation, and the ability to work collaboratively with staff members.
This internship provides an excellent opportunity for individuals interested in gaining practical experience in the field of program quality and learning. The intern will have the chance to contribute to the PQL efforts for Iqlaa activity and work alongside experienced professionals in the field.
The intern will gain the following skills by the end of the assignment:
• Develop a strong understanding of quality management approaches.
• Acquire a comprehensive understanding of the continuous improvement approaches.
• Enhance writing skills.
• Enhance project monitoring and controlling skills.
• Enhance data analysis skills by supporting staff members in analyzing data from various sources.
• Showcase creativity and visual communication skills by developing visually appealing and informative learning product visualizations.
Essential Responsibilities
• Assist the program quality and learning team in capture documented lessons learned and development of learning briefs.
• Analyze and synthesize relevant information from various sources to identify key insights and best practices.
• Assist the program quality and learning team in preparing and facilitating learning and program reviews exercises.
• Develop learning product visualizations: Utilize data and information gathered from literature reviews, learning briefs, and other sources to create visually appealing and informative learning product visualizations.
• Support staff members in analyzing data collected from various sources.
• Create infographics to visually represent data and highlight key trends and patterns.
• Any other duties as may be assigned.
Accountability
Reports Directly To: The Program Quality and Learning Director.
Works Directly With: The CLA Manager, the Monitoring, Evaluation, and Learning Specialist, and Information Management Senior Coordinator.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.
Minimum Qualification & Transferable Skills
• Recent university graduate or currently pursuing a degree in a relevant field such as social sciences, international development, industrial engineering, or a related discipline.
• Strong research skills, with the ability to conduct comprehensive literature reviews.
• Proficiency in data visualization tools and software.
• Excellent written and verbal communication skills.
• Attention to detail and the ability to present information in a clear and concise manner.
• Strong data analytic skills.
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan and it requires up to 30% travel to Jordanian’s governorates to support implementing the program activities.
Mercy Corps team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all locations.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work,whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

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